Terms & Condition
General terms and conditions of LuxRide Davidovic in relation to the rental of vehicles.
1. General Information and Scope of Application
LuxRide Davidovic is registered in the Commercial Register of the Canton of Zurich. Its purpose includes, among other things, providing taxi services and renting vehicles.
These General Terms and Conditions (hereinafter “GTC”), together with an individual rental agreement (hereinafter “Agreement” or “Contract”), govern the conclusion, content and execution of agreements for the rental of vehicles by LuxRide Davidovic (hereinafter “LuxRide”) to customers (hereinafter “Lessee”, “Hirer”, “Tenant” or “Renter”). If individual agreements and the GTC contain provisions that differ from each other, the provisions of the individual agreement shall take precedence over those of the GTC. However, if the provisions of the agreement are unclear or incomplete, the provisions of the GTC shall apply.
The GTC are deemed to be accepted by the tenant by submitting a booking request. The validity of any general terms and conditions of the tenant is hereby excluded.
2. Conclusion of contract
The booking request is a binding offer within the meaning of Art. 3 et seq. of the Swiss Code of Obligations for the conclusion of a contract for the rental of a vehicle. The contract is concluded by written confirmation from LuxRide Davidovic (hereinafter “LuxRide”) to the tenant.
The content of the concluded contract is confirmed by the tenant’s signature (in person or on an electronic device) when taking over the vehicle.
If the desired vehicle model is not available, LuxRide Davidovic (hereinafter “LuxRide”) reserves the right to offer the tenant another vehicle model or to reject the tenant’s booking request.
If a vehicle is not available at the agreed time, teslify is entitled to offer the tenant another vehicle model even after conclusion of the contract. If the offered vehicle belongs to a cheaper category, the rental price may be reduced depending on the effort involved. If the vehicle belongs to a more expensive category, the originally agreed rental price shall remain in effect. The unavailability of the desired vehicle model does not entitle the tenant to withdraw from the contract or to claim damages. If no vehicle is available, LuxRide Davidovic (hereinafter “LuxRide”) is entitled to withdraw from the contract without liability for damages.
3. General rental requirements
LuxRide Davidovic (hereinafter “LuxRide”) rents vehicles exclusively to legal entities or to natural persons over 18 years of age with a driving license valid in Switzerland for the corresponding vehicle category. Tenants under the age of 25 are considered as young drivers and have a deductible of CHF 4’000 per claim. For Performance and Plaid models, it is also a prerequisite that the first issuance of the required national driver’s license of all agreed drivers was at least 18 months ago.
4. Tariffs
The rental prices for individual vehicles can be found directly next to the vehicle descriptions on our website or in the contract. A daily rental covers 24 hours. A rental period shorter than 24 hours or an early return does not affect the rental price and any additional services booked, unless otherwise agreed. From the 25th hour, an additional rental day will be charged. For long-term rentals, not only the rates but also the included services may differ. Tariffs for vehicle rentals for Uber/taxi and for tourist rentals, i.e., commercial use, may vary.
5. Delivery and collection service
We offer a free delivery and collection service within Zurich and at the airport. For other areas in Switzerland and neighboring countries, this service is available for an additional charge and subject to availability. The tenant is requested to inform LuxRide as early as possible where they would like to receive the vehicle and return it after use. In case of last-minute requests or changes, as well as significant additional expenses for LuxRide, the delivery and collection service may be available for an additional charge. The service will only be considered agreed once confirmed in writing by LuxRide (including details of place and time). Special provisions regarding handover and return must be observed (see in particular Sections 7.3, 7.4, 12, 15.1, and 15.2).
6. Deposit
To secure all claims of Lux Ride arising from or in connection with this contract, the tenant, who is a resident of Switzerland or holds a valid B or C residence permit, is not required to pay an interest- free deposit when taking over the vehicle. For tenants who are not residents or registered in Switzerland, or for drivers without a Swiss driving license, the deposit shall amount to at least CHF 1,200. The deposit can be paid in cash or blocked on a credit card. If the deposit is not paid on time, LuxRide Davidovic (hereinafter “LuxRide”) is entitled to refuse to hand over the vehicle and to withhold all claims, or to withdraw from the contract and claim damages. Lux Ride is entitled to assert its claim for payment of the deposit at any time.
LuxRide Davidovic (hereinafter “LuxRide”) has the right to mix the deposit with its assets and offset it against all claims against the tenant in connection with this contract. If no offset is made, Lux Ride shall return or release the deposit within 5 working days after the vehicle is returned. In the case of disputed claims, Lux Ride reserves the right to retain the deposit until the claims are
7. Handover
1. General
The vehicle will be handed over at the registered office of LuxRide Davidovic (hereinafter “LuxRide”) or at the handover location agreed at the request of the lessee and confirmed in writing by Lux Ride. A handover protocol will be drawn up at the time of vehicle handover. The lessee or an agreed driver is required to present the following documents when taking over the vehicle:
- A national driver's license valid for driving a vehicle in Switzerland, issued in Latin script with a clear and understandable indication of the required vehicle category (e.g., a Swiss driver's license). If the national driver's license does not fulfill all of the above requirements, a valid international driver's license must also be presented.
- A valid passport, Swiss identity card, or an identity card from an EU country. If any of these documents are not available at the time of vehicle handover, LuxRide Davidovic (hereinafter "LuxRide") is entitled to refuse to hand over the vehicle without further notice and to insist on the rental price plus the price of any booked additional services, or to withdraw from the contract and claim damages.
2. Vehicle Condition at Handover
When handing over the vehicle, the hirer must ensure that the mileage and battery status match the information in the handover report and that any damage to the vehicle is marked or described on the sketch in the handover report. The hirer must confirm the accuracy of the information in the handover report with their signature. If no entry is made in the handover report, it may be assumed that the damage was not present at the time of handover.
The tenant must also ensure that the vehicle is in safe operating condition before starting the rental. If there are defects that restrict operational safety or if maintenance work is required to ensure operational safety, the further procedure must be discussed with LuxRide Davidovic (hereinafter “LuxRide”) before the journey begins.
3. Late takeover
If the tenant arrives after the agreed time, the rental price plus any additional services booked will remain for the unused period (default of acceptance). In case of late takeover, LuxRide Davidovic
(hereinafter “LuxRide”) is additionally entitled to charge the tenant a handling fee of a maximum of CHF 200.
If the vehicle was not accepted on the agreed date, LuxRide Davidovic (hereinafter “LuxRide”) is no longer obliged to maintain the reservation and may withdraw from the contract. In the case of an agreed delivery service, Lux Ride may withdraw from the contract with prior notification of delay by the tenant 2 hours after the originally agreed delivery time and without notification of delay after 30 minutes of delay.
In the event of cancellation due to late takeover by the tenant, LuxRide Davidovic (hereinafter “LuxRide”) may charge a cancellation fee of a maximum of CHF 250. Compensation for damages remains reserved.
4. Special features of the delivery service
If the vehicle is taken over at a location other than LuxRide Davidovic (hereinafter “LuxRide”) headquarters, it cannot be guaranteed that the vehicle will be handed over perfectly clean, both inside and out. Additionally, delays may occur in the delivery service due to weather or traffic conditions. Delays will be notified to the hirer as early as possible. The hirer shall not be entitled to a corresponding extension of the rental period or any other compensation. However, if the delay exceeds 90 minutes, the tenant has the right to withdraw from the contract due to late delivery, without any consequences or damages at the expense of LuxRide Davidovic (hereinafter „LuxRide“).
8. Use of the vehicle
1. Intended purpose and driver
The vehicle may only be driven by the hirer or agreed drivers. The tenant must brief each driver on the vehicle. The tenant must inform LuxRide Davidovic (hereinafter „LuxRide“).
in advance of the names and addresses of the drivers. All drivers must carry their original driver’s license.
2. Intended use
The use of the vehicle is only permitted within the scope of the agreed purpose of use. In particular, the use of the vehicle is prohibited:
- For driving lessons, driving courses, or similar activities;
- To participate in motor sports events and vehicle tests;
- To take part in car races (such a speed is automatically assumed in Switzerland, in particular at a speed of 160 km/h);
- For the transport of highly flammable, toxic, or otherwise dangerous substances;
- To commit customs and other offenses, even if these are only punishable under the law of the place where the offense is committed;
- For the transport of passengers or goods for reward;
- For towing or moving other vehicles;
- For journeys that require an official permit;
- For travel through unpaved terrain, field, and woodland paths;
- For rental and limousine services.
3. Trips Abroad
Trips abroad are only permitted in countries within the local area of validity of the insurance taken out by LuxRide Davidovic (hereinafter „LuxRide“).
- The insurance in accordance with Clause 14 applies to loss events occurring in Switzerland, the Principality of Liechtenstein, European countries, Mediterranean states, and island nations. In the case of sea transport, the insurance cover is not interrupted if the place of departure and destination are within the local validity
- However, the insurance does not apply in the following countries: Belarus, Moldova, Ukraine, Russian Federation, Georgia, Armenia, Azerbaijan, Kazakhstan, Egypt, Algeria, Lebanon, Libya, and Syria.
- LuxRide Davidovic (hereinafter „LuxRide“) reserves the right to prohibit foreign travel to other countries at any time, regardless of the local scope of the insurance.
through which they will pass during the journey. In particular, the tenant must independently take care of the vehicle and other equipment required by law in the respective country when traveling abroad. These are at the expense of the tenant and are not covered by LuxRide Davidovic (hereinafter „LuxRide“).
All fees required for foreign journeys, such as road tolls, foreign vignettes, environmental badges, toll charges, or the like, are the responsibility of the hirer and shall be borne by them. These are not included in the rental price.
If the residence of an agreed driver is within the European Union (EU), there may be customs restrictions when crossing the border. Before the vehicle crosses the border into the customs territory of the EU, the hirer must inform themselves about the relevant regulations and is responsible for complying with them. In the event of non-compliance, the tenant shall be liable for any resulting costs and shall be obliged to fully indemnify LuxRide Davidovic (hereinafter
„LuxRide“) against any costs incurred.
In case of repatriation, we charge CHF 3 per kilometer.
4. Careful Use
The hirer undertakes to handle the vehicle properly and in accordance with the operating instructions and to maintain it in a roadworthy condition. The hirer also undertakes to drive the vehicle only when it is in a roadworthy condition, to heed any warning signals given by the vehicle, and to act accordingly.
Furthermore, the hirer undertakes to adequately protect the vehicle from unauthorized third parties and damage.
The following actions are prohibited:
- Smoking and rolling cigarettes or similar activities in the vehicle (a fine of CHF 400 will apply).
- Eating in the vehicle.
- Charging the battery above 90%.
- Draining the battery.
- Carrying animals (only with prior consent from the lessor).
- The vehicle must be returned clean and without any odor. If this is not the case, a cleaning fee of CHF 100 to CHF 300 may be charged, depending on the assessment.
5. Repairs
Repairs or similar actions that become necessary to ensure the operational and road safety of the vehicle may only be commissioned with the consent of Lux Ride. The costs of approved repairs or similar actions will be covered by LuxRide Davidovic (hereinafter „LuxRide“) upon presentation of the relevant receipts, provided that the lessee is not liable for the damage.
6. Behavior in the Event of Accidents, Theft, or Other Damage to the Vehicle
After an accident, theft, or other damage to the vehicle, the tenant must immediately notify the police and LuxRide. In the event of a collision, they must also fill out a European accident report, detailing the course of the accident, the persons involved (including registration numbers and addresses), as well as any witnesses. The accident report can be found in the glove compartment. Claims made without LuxRide’s consent will not be recognized. Self-accidents (without the involvement of third parties) and minor damage must also be reported to LuxRide immediately. The tenant hereby authorizes LuxRide to inspect police and/or official files in the event of a claim. In the case of a breakdown that is not caused by the tenant or third parties, the Tesla Service Hotline must also be notified. The phone number can be found in the electronic manual.
If the vehicle is no longer drivable, LuxRide will provide a replacement vehicle if available. Normally, the costs will be borne by the tenant.
9. Data protection
When processing data, LuxRide observes the legal provisions applicable in Switzerland. The tenant consents to the data processing necessary for the handling of the tenancy or for the enforcement of claims arising from the tenancy and authorized teslify in particular to process all data made available to it (e.g. personal details, e-mail address, passport/ID information incl. pictures, credit card details etc.). The tenant also explicitly agrees to the transfer of data to collection agents for the enforcement of claims. The tenant also explicitly agrees that LuxRide may hand over existing data in the event of justified requests from authorities. The provisions of the GTC take precedence over the privacy policy published on the website
10. Remuneration
1. Rental price
The hirer undertakes to pay the agreed rental price plus the additional services booked. The car is definitely reserved for the tenant only after receiving the payment.
2. Additional services
Booked additional services will be charged to the tenant even if he/she has not made use of them.
Depending on the vehicle, additional kilometers driven will be invoiced at a flat rate of CHF 0.50-1.00 per kilometer and, if applicable, offset against the deposit paid. The flat rate per kilometer is specified in the contract.
3. Battery charging costs
The vehicle must be returned with a charge level of at least 70%. If the vehicle is returned with a lower charge level than agreed, the recharging can be invoiced at the average market price plus a charging fee of CHF 100.
The battery charging point at a Tesla Supercharger charging station must be vacated immediately after charging, otherwise charges may be incurred. These blocking fees can be charged to the tenant.
4. Further Costs
In the event of excessive soiling of the vehicle, LuxRide is entitled to charge the tenant a cleaning fee of CHF 300.
Fines and fees resulting from traffic violations will be charged to the tenant. For fines and fees, LuxRide may charge a maximum processing fee of CHF 100, which is to be borne by the tenant. For damage processing, LuxRide may charge the tenant a maximum fee of CHF 350.
The tenant may be charged for additional expenses incurred in the event of improper return of the vehicle in accordance with Clause 15.2. Compensation for damages remains reserved.
If an outstanding debt is not settled within the granted payment period, LuxRide is entitled to charge the tenant CHF 40 per reminder.
If the tenant books a vehicle independently via the website without prior contact with LuxRide and LuxRide has to reject this booking, the credit card fees will be charged to the tenant.
11. Payment Methods
1. Means of payemnt
Payments for amounts up to CHF 2,000 can be made using American Express, Mastercard, Visa, Maestro, Carte Bancaire, Twint, PayPal, and via Stripe. Larger amounts are accepted only via bank transfer. Cash payments are accepted in Swiss francs, euros, and US dollars according to the current exchange rate set by UBS Bank in Switzerland.
2. Due Date for Payment
The rental fee, charges for booked additional services, and the deposit must be paid no later than when the vehicle is handed over. For long-term rentals, monthly payments in advance may be agreed. However, LuxRide may request payment earlier.
Services booked after the vehicle handover must be paid either with the next rental payment (if agreed) or at the latest upon return of the vehicle. LuxRide may deduct these amounts from the deposit or charge them to the credit card or via invoice.
If the vehicle is returned to a location other than LuxRide’s registered office and there is a remaining balance after deducting the deposit, the tenant will receive an invoice with a 3-day payment deadline.
3. Electronic Invoice
The tenant agrees that invoices from LuxRide will primarily be sent electronically to the email address provided by the tenant. The tenant is responsible for ensuring that electronic invoices can be received. If the tenant does not respond to electronic communication, the invoice may also be sent via WhatsApp or by post. The tenant is responsible for any faults in the receiving equipment or other circumstances that prevent access to the invoice.
12. Delay
If the tenant fails to pay a due claim on time, LuxRide is entitled to refuse handover of the vehicle until the claim has been settled. If the vehicle has already been handed over to the tenant, LuxRide may terminate the contract with immediate effect after issuing a written warning and setting an unsuccessful grace period. The tenant must immediately return the vehicle to LuxRide’s registered office and is liable for any damage resulting from the payment delay and late return.
If outstanding invoices are not paid within the granted payment period, the tenant will be deemed in default and LuxRide is entitled to charge default interest of 5%. In case of non-payment, the claim may be subject to out-of-court collection or handed over to a debt collection agency, with the associated recovery costs being borne by the tenant.
13. Liability
The hirer shall be liable for any damage and all costs arising from or in connection with the rental relationship, insofar as insurance does not cover this. In particular, the hirer shall pay full compensation for damage to the vehicle caused by the hirer, a driver or passenger in breach of contractual or legal obligations and/or through improper use. Any excess claimed by the insurance company shall be borne by the hirer. The hirer is responsible for all offenses against the law or the contract caused with the hired vehicle until the vehicle is returned in an orderly manner. In particular, the hirer shall be liable for any fines that are driven in during the rental period.
Any liability on the part of LuxRide and any auxiliary persons employed by it shall be excluded to the extent permitted by law. LuxRide shall in particular not be liable for delays and consequential damages, for loss of profit, for indirect or consequential damages and for consequential damages caused by defects.
In the case of activation of the Tesla Autopilot, or a function corresponding to autonomous driving, the driver drives at his or her own risk, must remain perceptive and be able to take control in critical situations if necessary
14. Insurance
The rental price includes the legally required motor vehicle liability insurance as well as collision comprehensive insurance with Zurich Insurance Company Ltd.
There is no insurance coverage for items brought along by the tenant. Additionally, there is no insurance for passengers (passenger insurance).
The General Insurance Conditions (GIC) of Zurich Insurance Company Ltd’s motor vehicle insurance apply, which regulate the insurance benefits, conditions, and exclusions for motor vehicle insurance (third-party liability, collision, and comprehensive insurance). The GIC are available upon request from LuxRide and on the website of Zurich Insurance Company Ltd.
The deductible for a claim covered by LuxRide’s insurance is set at CHF 1,000, but the final amount may vary in accordance with the terms outlined in the agreement and the conditions of Zurich Insurance Company Ltd.
15. Return
The vehicle shall be returned at LuxRide registered office or at the return location agreed at the request of the tenant and confirmed in writing by LuxRide.
1. Return without personal acceptance by LuxRide employees
If the return of the vehicle is agreed outside LuxRide’s opening hours, if no LuxRide employee is available at the time of return, or if a pick-up service has been arranged, the tenant must complete and sign a return protocol and, at LuxRide’s request, leave it in the vehicle’s glove compartment. The key and card must remain in the vehicle’s center console. After leaving the vehicle, the tenant must ensure that the doors and windows are locked. If the locking is not done automatically by the vehicle, it can be done remotely by LuxRide – after the tenant informs LuxRide accordingly. The tenant must immediately notify LuxRide, either in writing or verbally, that the vehicle has been properly parked.
In the case of an agreed pick-up service, unless otherwise agreed with LuxRide, the vehicle must remain in the parking lot for an additional 12 hours free of charge from the agreed return time, or the parking must have been prepaid by the tenant for at least this duration. The tenant is responsible for ensuring that there is no risk of damage to the vehicle at the return location (e.g., falling branches). Even after the vehicle is parked, the tenant is liable for any damage to the vehicle until it is actually collected or taken over by a LuxRide employee, but no later than 12 hours from the agreed return time.
2. Late Return
If the vehicle is not returned to the agreed location at the agreed time, the tenant will be charged an hourly rate of 50 CHF for each commenced hour, starting from 30 minutes after the agreed return time. In addition to the hourly rate, the tenant may be charged for any damage arising from the late return (e.g., for a missed rental). LuxRide also reserves the right to charge the tenant a handling fee of up to 150 CHF in the event of a late return.
16. Withdrawal of the tenant
If the tenant withdraws from the contract without a defined and permissible reason for withdrawal, the tenant shall not be entitled to a refund of the payments already made or to a waiver of the existing claims. Nor shall the hirer be entitled to compensation for damages. A postponement of the booking dates is only possible by mutual agreement.
- Up to 20 days before the rental starts, a handling fee of at least CHF 100 will be charged
- Up to 7 days before the rental starts 50% of the total amount will be refunded
- From 2 days before the rental starts, the entire amount is owed.
Cancellation must be made in writing by the renter. Credit card fees are always at the expense of the renter and are not included in the above conditions.
17. Cancellation
The tenant is entitled, after written notice, to return the vehicle early to LuxRide headquarters or by agreement. In the event of an early return, the lessee will be charged for a further three days after the return of the vehicle, but no longer than the end of the normal rental period. If the rental period charged (actual rental period plus three days) falls into another tariff category, this shall form the basis for calculating the rental charge. In the event of early return, the included kilometers will also be reduced retroactively and proportionately to the invoiced rental period.
1. General Information and Scope of Application
18. Formal requirement
Unless otherwise agreed, correspondence by e-mail, SMS and WhatsApp shall be deemed equivalent to writing.
19. Changes
LuxRide is entitled to amend these GTC at any time. The version in force at the time of conclusion of the contract shall apply to the lessee. If the GTC is amended in the period between the request and acceptance, the lessee shall be informed of the new version prior to the conclusion of the contract. If he does not withdraw his request within a reasonable period of time, LuxRide shall be entitled to conclude the contract with the new GTC.
20. Jurisdiction and applicable law
The tenancy is governed exclusively by Swiss law. The place of jurisdiction for all disputes in connection with the tenancy is the city of Zurich. LuxRide shall, however, remain entitled to bring an action before any other competent court.
21. Severability clause
Partial or complete nullity or invalidity of one or more provisions of the contract, including these GTC, shall not affect the validity of the remaining provisions. Any provisions that are invalid or have become invalid shall, in the application of the contract, be replaced by provisions that come as close as possible to the purpose intended by the invalid provisions. In the event of contradictions, the German text of the contract shall be decisive.
LuxRide Davidovic Zürich 7.5. 2025
Data protection declaration
The responsible body in the sense of the data protection laws, in particular the EU General Data Protection Regulation (GDPR) and the Swiss Federal Data Protection Act (FADP), is:
LuxRide Davidovic Dorfstrasse 41
Embrach 8424 Switzerland
Telephone: +41 76 228 50 65 E-mail: luxridech@gmail.com WebSite: luxridezuri.com
Processing of personal data
Personal data is any information relating to an identified or identifiable person. A data subject is a person whose personal data is being processed. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the storage, disclosure, acquisition, deletion, storage, modification, destruction and use of personal data.
We process personal data in accordance with Swiss data protection law. Furthermore, we process personal data in accordance with the following legal bases in connection with Art. 6 (1) of the GDPR – insofar as and to the extent that the EU GDPR is applicable:
- Processing of personal data with the consent of the data subject.
- Processing of personal data for the performance of a contract with the data subject as well as for the implementation of corresponding pre-contractual measures.
- Processing of personal data for the fulfilment of a legal obligation to which we are subject under any applicable EU law or under any applicable law of a country in which the GDPR applies in whole or in part.
- Processing of personal data in order to protect the vital interests of the data subject or another natural person.
- Processing of personal data in order to protect the legitimate interests of us or of third parties, provided that the fundamental freedoms and rights and interests of the data subject do not prevail. Legitimate interests are in particular our business interest in being able to provide our website, information security, the enforcement of our own legal claims and compliance with Swiss law.
We process personal data for the duration required for the respective purpose or purposes. In the case of longer-term retention obligations due to legal and other obligations to which we are subject, we restrict processing accordingly.
We inform the data subjects in advance about the processing of their personal data and provide them with the following information:
- The identity and contact details of the controller;
- The purpose of the processing;
- Where applicable, the recipients or categories of recipients to whom the personal data will be disclosed.
Privacy policy for cookies
This website uses cookies. These are small text files that make it possible to store specific, user-related information on the user’s terminal device while the user is using the website. Cookies make it possible, in particular, to determine the frequency of use and number of users of the pages, to analyse behaviour patterns of page usage, but also to make our offer more customer-friendly. Cookies remain stored beyond the end of a browser session and can be retrieved when you visit the site again. If you do not want this, you should set your internet browser to refuse the acceptance of cookies.
A general objection to the use of cookies used for online marketing purposes can be declared for many of the services, especially in the case of tracking, via the US site http:// www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/.
Furthermore, the storage of cookies can be achieved by deactivating them in the browser settings. Please note that not all functions of this online offer can then be used.
Privacy policy for contact form
If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you have provided there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent.
Privacy policy for (possible future) comment function on this website
For the comment functions on this website, in addition to your comment, details of when the comment was created, your e-mail address and, if you do not post anonymously, the user name you have chosen will be stored.
Storage of the IP address
Our comment function stores the IP addresses of users who post comments. Since we do not check comments on our site before they are activated, we need this data in order to be able to take action against the author in the event of legal violations such as insults or propaganda.
Rights of data subjects Right to confirmation
Every data subject has the right to request confirmation from the website operator as to whether personal data concerning him or her are being processed. If you wish to exercise this right of confirmation, you may contact the Data Protection Officer at any time.
Right of access
Every person affected by the processing of personal data has the right to receive information free of charge from the operator of this website about the personal data stored about him or her and a copy of this information. Furthermore, information may be provided on the following, if applicable:
- The purposes of processing
- The categories of personal data processed
- The recipients to whom the personal data have been or will be disclosed
- If possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration
- The existence of the right to obtain the rectification or erasure of personal data concerning him or her, or the restriction of processing by the controller, or the right to object to such processing
- The existence of a right of appeal to a supervisory authority
- If the personal data are not collected from the data subject: Any available information on the origin of the data.
- The identity and contact details of the controller
- Where applicable, the existence of automated individual decision-making and the logic on which the decision is based
Furthermore, the data subject has the right to be informed whether personal data has been transferred to a third country or to an international organisation. If this is the case, the data subject also has the right to obtain information on the appropriate safeguards in connection with the transfer.
If you would like to make use of this right to information, you can contact our data protection officer at any time.
Right of rectification
Every person affected by the processing of personal data has the right to demand the immediate rectification of any inaccurate personal data concerning him or her.
Furthermore, the data subject has the right to request that incomplete personal data will be completed, including by means of a supplementary declaration, taking into account the purposes of the processing.
If you would like to make use of this right of rectification, you can contact our data protection officer at any time.
Right to erasure (right to be forgotten)
Any person affected by the processing of personal data has the right to obtain the erasure from the controller of this website without delay of personal data concerning him or her, where one of the following grounds applies and insofar as the processing is not necessary:
The personal data have been collected or otherwise processed for such purposes for which they are no longer necessary.
- The data subject withdraws his or her consent on which the processing was based and there is no other legal basis for the processing
- The data subject objects to the processing on grounds relating to his or her particular situation and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing in the case of direct marketing and related profiling
- The personal data have been processed unlawfully
- The personal data has been collected in relation to information society services provided directly to a child
If one of the above reasons applies and you wish to arrange for the deletion of personal data stored by the operator of this website, you can contact our data protection officer at any time. The data protection officer of this website will arrange for the deletion request to be complied with immediately.
Right to restrict processing
Any person affected by the processing of personal data has the right to request the controller of this website to restrict the processing if one of the following conditions is met:
- The accuracy of the personal data is contested by the data subject for a period enabling the controller to verify the accuracy of the personal data
- The processing is unlawful, the data subject objects to the erasure of the personal data and requests instead the restriction of the use of the personal data
- The controller no longer needs the personal data for the purposes of the processing, but the data subject needs it to assert, exercise or defend legal claims
- The data subject has objected to the processing on grounds relating to his or her particular situation, and it is not yet clear whether the legitimate grounds of the controller override those of the data subject
If one of the aforementioned conditions is met, you can request the restriction of personal data stored by the operator of this website at any time by contacting our data protection officer. The data protection officer of this website will arrange the restriction of the processing.
Right to data portability
Every person affected by the processing of personal data has the right to receive the personal data concerning him or her in a structured, common and machine-readable format. He or she also has the right to have this data transferred to another controller if the legal requirements are met.
Furthermore, the data subject has the right to obtain that the personal data will be transferred directly from one controller to another controller, insofar as this is technically feasible and provided that the rights and freedoms of other persons are not affected thereby.
To assert the right to data portability, you may at any time contact the data protection officer appointed by the operator of this website.
Right of objection
Any person concerned by the processing of personal data has the right to object at any time, on grounds relating to his or her particular situation, to the processing of personal data concerning him or her.
The operator of this website shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or if the processing serves the assertion, exercise or defence of legal claims.
To exercise the right to object, you may directly contact the Data Protection Officer of this website.
Right to withdraw consent under data protection law
Every person affected by the processing of personal data has the right to revoke a given consent to the processing of personal data at any time.
If you wish to exercise your right to withdraw consent, you can contact our data protection officer at any time.
Services subject to a charge
For the provision of chargeable services, we request additional data, such as payment details, in order to be able to execute your order. We store this data in our systems until the statutory retention periods have expired.
Privacy policy for Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. If the data controller on this website is located outside the European Economic Area or Switzerland, then Google Analytics data processing is carried out by Google LLC. Google LLC and Google Ireland Limited are hereinafter referred to as “Google”.
The statistics obtained enable us to improve our offer and make it more interesting for you as a user. This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. If you have a Google user account, you can deactivate the cross-device analysis of your usage in the settings there under “My data”, “Personal data”.
The legal basis for the use of Google Analytics is Art. 6 para. 1 p. 1 lit. f DS-GVO. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. We would like to point out that on this website Google Analytics has been extended by the code “_anonymizeIp();” in order to ensure anonymised collection of IP addresses. This means that IP addresses are processed in abbreviated form, which means that they cannot be linked to a specific person. If the data collected about you is related to a person, this is immediately excluded and the personal data is deleted immediately.
Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https:// www.privacyshield.gov/EU-US-Framework.
Google Analytics uses cookies. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plugin available under the following link: Deactivate Google Analytics.
Furthermore, you can also prevent the use of Google Analytics by clicking on this link: Deactivate Google Analytics. This will save a so-called opt-out cookie on your data carrier, which prevents the processing of personal data by Google Analytics. Please note that if you delete all cookies on your terminal device, these opt-out cookies will also be deleted, i.e. you will have to set the opt-out cookies again if you wish to continue to prevent this form of data collection. The opt-out cookies are set per browser and computer/end device and must therefore be activated separately for each browser, computer or other end device.
Privacy policy for Google Ads
This website uses the online marketing tool Google Ads by Google (“Google Ads”). Google Ads uses cookies to serve ads that are relevant to users, to improve campaign performance reports, or to prevent a user from seeing the same ads more than once. Google uses a cookie ID to record which ads are shown in which browser and can thus prevent them from being shown more than once. In addition, Google Ads can use cookie IDs to record so-called conversions that are related to ad requests. This is the case, for example, when a user sees a Google Ads ad and later calls up the advertiser’s website with the same browser and buys something there. According to Google, Google Ads cookies do not contain any personal information.
Due to the marketing tools used, your browser automatically establishes a direct connection with Google’s server. Through the integration of Google Ads, Google receives the information that you have called up the corresponding part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible that Google will obtain and store your IP address.
You can prevent participation in this tracking process in various ways:
- By adjusting your browser software settings accordingly; in particular, suppressing third-party cookies will result in you not receiving third-party ads;
- By adjusting your browser software settings accordingly; in particular, suppressing third-party cookies will result in you not receiving third-party ads;
- By disabling interest-based ads from the providers that are part of the self- regulatory campaign "About Ads", via the link https://www.aboutads.info/choices, this setting being deleted when you delete your cookies;
- By permanently deactivating them in your Firefox, Internetexplorer or Google Chrome browsers at the link https://www.google.com/settings/ads/plugin. We would like to point out that in this case you may not be able to use all functions of this offer to their full extent.
The legal basis for the processing of your data is a balancing of interests, according to which the processing of your personal data described above is not opposed by any overriding interests on your part (Art. 6 para. 1 p. 1 lit. f DSGVO). Further information on Google Ads from Google can be found at https://ads.google.com/intl/de_DE/home/, as well as on data protection at Google in general: https://www.google.de/intl/de/policies/ privacy. Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at https://www.networkadvertising.org.
Privacy policy for Instagram
Functions of the Instagram service are integrated on our website. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Instagram.
For more information, please see Instagram’s privacy policy: http://instagram.com/about/ legal/privacy/
Privacy Policy for X
We use platforms like X (formerly Twitter) for marketing purposes and customer communication. In this context, personal data, such as interactions with our posts or user data for advertising purposes, may be processed. Data transfers are carried out in compliance with data protection regulations, particularly for transfers to the USA in accordance with the Swiss-US Data Privacy Framework.
Privacy Policy for Facebook
We use Facebook for marketing purposes and customer interaction. In this context, personal data, such as interactions or device information, may be transferred to Meta Platforms, Inc. For more information, see Facebook’s Privacy Policy (https:// www.facebook.com/privacy/policy/).
Privacy Policy for WhatsApp (Business)
We use WhatsApp Business for customer communication. In this context, messages and contact details are processed in accordance with WhatsApp Business’s Privacy Policy (https://www.whatsapp.com/legal/business-data-policy).
Privacy policy for YouTube
Functions of the “YouTube” service are integrated on this website. “YouTube” is owned by Google Ireland Limited, a company incorporated and operated under the laws of Ireland with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland, which operates the services in the European Economic Area and Switzerland.
Your legal agreement with “YouTube” consists of the terms and conditions set out at the following link: https://www.youtube.com/static?gl=de&template=terms&hl=de. These terms constitute a legally binding agreement between you and YouTube regarding your use of the Services. Google’s privacy policy explains how YouTube treats and protects your personal data when you use the service.
External payment service providers
This website uses external payment service providers through whose platforms users and we can make payment transactions.
For example via
- PostFinance (https://www.postfinance.ch/de/detail/rechtliches-barrierefreiheit.html)
- Swissquote (https://www.swissquote.com/de-ch/private/help/legal-information)
- Visa (https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html)
- Mastercard (https://www.mastercard.ch/de-ch/datenschutz.html)
- American Express (https://www.americanexpress.com/de/legal/online- datenschutzerklarung.html)
- Paypal (https://www.paypal.com/de/webapps/mpp/ua/privacy-full)
- Stripe (https://stripe.com/ch/privacy)
- Twint (https://www.twint.ch/rechtliches/)
In the context of the fulfilment of contracts, we use the payment service providers on the basis of the Swiss Data Protection Ordinance and, where necessary, Art. 6 para. 1 lit. b. EU-DSGVO. Furthermore, we use external payment service providers on the basis of our legitimate interests in accordance with the Swiss Data Protection Ordinance and, where necessary, in accordance with Art. 6 para. 1 lit. f. EU-DSGVO in order to offer our users effective and secure payment options.
The data processed by the payment service providers includes inventory data, such as the name and address, bank data, such as account numbers or credit card numbers, passwords, TANs and checksums, as well as the contract, totals and recipient-related information. The information is required to carry out the transactions. However, the data entered is only processed by the payment service providers and stored with them. We as the operator do not receive any information about the (bank) account or credit card, but only information to confirm (accept) or reject the payment. Under certain circumstances, the data may be transmitted by the payment service providers to credit agencies. The purpose of this transmission is to check identity and creditworthiness. Please refer to the terms and conditions and data protection information of the payment service providers.
The terms and conditions and data protection information of the respective payment service providers apply to the payment transactions and can be accessed within the respective website or transaction applications. We also refer to these for further information and the assertion of revocation, information and other data subject rights.
Audio and video conferencing
We use audio and video conferencing services to communicate with our users and others. In particular, we can use them for audio and video conferencing, virtual meetings and training such as webinars.
We only use services that ensure an appropriate level of data protection. In addition to this privacy policy, any terms and conditions of the services used, such as terms of use or privacy statements, also apply.
In particular, we use Zoom, a service provided by the American Zoom Video Communications Inc. Zoom also grants the rights under the European General Data Protection Regulation (GDPR) to users in Switzerland. Further information on the nature, scope and purpose of data processing can be found in the data protection guidelines and on the “Legal provisions and data protection” page of Zoom in each case.
Order processing in the online booking process
We process the data of our customers in accordance with the data protection provisions of the German Federal Data Protection Act (Datenschutzgesetz, DSG) and the EU Data Protection Regulation (EU-DSGVO), as part of the ordering process in our online shop, in order to enable them to select and order the selected products and services, as well as their payment and delivery, or execution.
The data processed includes master data (inventory data), communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners. The processing is carried out for the purpose of providing contractual services within the scope of operating an online shop, billing, delivery and customer services. In this context, we use session cookies, e.g. for storing the contents of the shopping cart, and permanent cookies, e.g. for storing the login status.
The processing is based on Art. 6 Para. 1 lit. b (execution of order transactions) and c (legally required archiving) DSGVO. In this context, the information marked as required is necessary for the justification and fulfilment of the contract. We disclose the data to third parties only within the scope of delivery, payment or within the scope of legal permissions and obligations. The data is only processed in third countries if this is necessary for the fulfilment of the contract (e.g. at the customer’s request for delivery or payment).
Users can optionally create a user account, in which they can view their orders in particular. Within the scope of registration, the required mandatory information is provided to the users. The user accounts are not public and cannot be indexed by search engines,
e.g. Google. If users have cancelled their user account, their data with regard to the user account will be deleted, subject to their retention being necessary for reasons of commercial or tax law in accordance with Art. 6 Para. 1 lit. c DSGVO. Information in the customer account shall remain until it is deleted and subsequently archived in the event of a legal obligation. It is the responsibility of the users to save their data in the event of termination before the end of the contract.
Within the scope of registration and renewed registrations as well as the use of our online services, we store the IP address and the time of the respective user action. The storage is based on our legitimate interests as well as those of the users in protection against misuse and other unauthorised use. As a matter of principle, this data is not passed on to third parties unless it is necessary for the pursuit of our claims or there is a legal obligation to do so in accordance with Art. 6 Para. 1 lit. c DSGVO.
The deletion takes place after the expiry of legal warranty and comparable obligations, the necessity of keeping the data is reviewed at irregular intervals. In the case of statutory archiving obligations, deletion takes place after their expiry.
Contractual services
We process the data of our contractual partners and interested parties as well as other clients, customers, clients or contractual partners (uniformly referred to as “contractual partners”) in accordance with the data protection provisions of the German Federal Data Protection Act (Datenschutzgesetz, DSG) and the EU Data Protection Regulation (EU- DSGVO) pursuant to Art. 6 Para. 1 lit. b. DSGVO, in order to provide them with our contractual or pre-contractual services. The data processed in this context, the type, scope and purpose and the necessity of its processing are determined by the underlying contractual relationship.
The data processed includes the master data of our contractual partners (e.g. names and addresses), contact data (e.g. e-mail addresses and telephone numbers) as well as contractual data (e.g. services used, contents of the contract, contractual communication, names of contact persons) and payment data (e.g. bank details, payment history).
As a matter of principle, we do not process special categories of personal data, unless these are components of a commissioned or contractual processing.
We process data that is required for the justification and fulfilment of contractual services and point out the necessity of their disclosure, unless this is evident to the contractual partners. Disclosure to external persons or companies only takes place if it is necessary in the context of a contract. When processing the data provided to us within the scope of an order, we act in accordance with the instructions of the client as well as the legal requirements.
When using our online services, we may store the IP address and the time of the respective user action. This storage is based on our legitimate interests as well as the interests of users in protection against misuse and other unauthorised use. As a matter of principle, this data is not passed on to third parties unless it is necessary for the pursuit of our claims pursuant to Art. 6 Para. 1 lit. f. DSGVO or there is a legal obligation to do so pursuant to Art. 6 para. 1 lit. c. DSGVO.
The deletion of the data takes place when the data is no longer required for the fulfilment of contractual or legal duties of care as well as for dealing with any warranty and comparable obligations, whereby the necessity of keeping the data is reviewed at irregular intervals. In all other respects, the statutory retention obligations apply.
Note on data transfer to the USA
Our website integrates tools from companies based in the USA. When these tools are active, your personal data may be transferred to the US servers of the respective companies.
The USA is not generally considered a country with an adequate level of data protection under Swiss data protection law. However, the Swiss-US Data Privacy Framework (DPF) (https://www.news.admin.ch/en/nsb?id=102054) allows data to be transferred to US companies certified under this framework, as it has been recognized as adequate by the Swiss Federal Council.
For data transfers to certified US companies, no additional safeguards are required. For transfers to US companies not certified under the DPF, we use standard contractual clauses or other appropriate safeguards to protect your data.
We point out that US companies may be obliged to disclose personal data to US security authorities. However, the DPF provides certain safeguards and a complaint mechanism for affected individuals to protect your rights. Nevertheless, it cannot be ruled out that US authorities may process your data for surveillance purposes. We have no influence over these processing activities.
Changes
We may amend this privacy policy at any time without prior notice. The current version published on our website applies. Insofar as the data protection declaration is part of an agreement with you, we will inform you of the change by e-mail or other suitable means in the event of an update.
Questions to the data protection officer
If you have any questions about data protection, please write to us by e-mail or contact the data protection officer in our organisation listed at the beginning of this privacy statement directly.
Zurich, 07.05. 2025
Source: SwissAnwalt.CH